Frequently Asked Questions
Before starting, it is natural to have questions about how sessions work and what to expect.
The information below outlines how I work, how appointments are structured, and how booking and payment are handled.
Our work begins with understanding what brought you here and what you want to change, strengthen, or clarify.
ABOUT OUR SESSIONS
Who do you work with?
I work with adults navigating anxiety, burnout, work-related stress, career transitions, relationship challenges, and grief.
Many clients are managing sustained pressure, high responsibility, or periods of transition in their personal and professional lives.
I provide therapy and career counselling within my scope of practice as a Registered Clinical Counsellor (RCC) and Canadian Certified Counsellor (CCC).
What can I expect during my first session?
All new clients begin with an 80 minute intake session.
This extended session allows time to understand your reasons for seeking support, review relevant background, clarify current concerns, and identify goals. We will also address any questions about the process.
If you are seeking career counselling, we will begin exploring your work history, patterns, strengths, and any immediate work-related concerns.
This session establishes the foundation of our work together before moving into ongoing sessions.
How many sessions will I need?
The number of sessions varies depending on your goals and the complexity of what you are addressing.
Some clients attend for a focused period to work through a specific issue. Others choose longer-term support when navigating burnout, anxiety, career transitions, or sustained stress patterns.
We determine the pace and duration collaboratively and adjust as needed.
How long are sessions?
Ongoing sessions are offered in two lengths:
50 minutes for focused therapeutic work and regular support
80 minutes when more time is needed for complex situations or deeper exploration.
All new clients begin with an 80 minute intake session.
What are your appointment hours?
Appointments are offered Monday through Thursday during the day and early evening. The latest session begins at 6:00PM.
Appointments outside of these hours may be available on a limited basis, depending on schedule.
How often should I attend sessions?
Most clients begin with weekly sessions to build momentum and continuity.
As progress develops, sessions may shift to bi-weekly or monthly, depending on needs and goals.
Do you offer in-person sessions?
No. All sessions are offered online.
What do online sessions require?
For the best experience, please have:
a stable internet connection
a private, quiet space
a laptop or tablet when possible
headphones if privacy is needed
What areas do you specialize in?
My areas of focus include:
anxiety
burnout and work-related stress
career transitions and uncertainty
depression
grief and loss
relationship challenges
identity concerns
My work centers on how personal and professional pressures interact and how these patterns affect well-being, confidence, and functioning.
For more detail on my approach, please visit the About page.
Emergency and crisis support
I do not provide emergency or crisis services.
If you are in immediate danger or need urgent support, contact 911, visit your nearest emergency department, or contact your local crisis line.
In British Columbia, the Crisis Center can be reached at 310-6789.
PRICING & BOOKING
How do I book an appointment?
To book your first session, please e-mail me directly.
All new clients begin with an 80 minute intake session.
After your first appointment is scheduled, you will have access to a secure online portal where you can schedule, reschedule, or cancel appointments.
Some clients book sessions individually, while others schedule several weeks in advance.
What are your rates?
Session rates:
$200 for a 50 minute session
$300 for an 80 minute session
Career counselling document review:
When requested, I provide feedback on materials such as resumes, cover letters, and interview preparation documents.
This work is billed at the same hourly rate and charged in 10 minute increments based on actual time spent.
This type of work is typically not covered by insurance. Coverage varies by plan, so please check with your provider. If cost is a concern, document review can often be incorporated into an extended session.
Payments and receipts
Accepted payment methods:
credit card
e-transfer
Credit cards are processed after each session.
E-transfer payments must be received 48 hours before the session.
Receipts are provided for all sessions.
Counselling services provided by an RCC or CCC are GST exempt.
Do you accept insurance?
I do not bill insurance directly.
Receipts are provided for reimbursement through extended health plans that cover Registered Clinical Counsellors (RCC) or Canadian Certified Counsellors (CCC).
Many plans include coverage for career counselling when it is provided within counselling services by an RCC or CCC. Coverage varies. Please confirm details with your provider.
Do you accept funded sessions?
Yes. I accept WorkBC funding for eligible clients.
I am currently contracted with WorkBC Centre Vancouver South. If you are approved for WorkBC funding, you may request to work with me through that centre. Approval and coverage depend on your individual program and case manager.
What is your cancellation policy?
Sessions cancelled with less than 48 hours’ notice, as well as missed appointments, are billed at the full session rate.
To cancel or reschedule, please e-mail me directly. If it is more than 48 hours before your session, you may also use the online scheduler.
What happens if I’m late to my session?
Sessions end at the scheduled time, even if you arrive late. Full session fees apply.
Do you offer a free consultation?
Yes. I offer a free 15 minute consultation by Zoom or phone to determine whether working together is a good fit.
If you prefer to begin by booking your first session, you can contact me at hello@connecttherapyandcareer.com.