Frequently Asked Questions
If you are considering working together, you may have questions about how the process works, what to expect, and whether it is the right fit.
This page outlines how sessions are structured, how booking and payment are handled, and what working together typically looks like. It is intended to give you a clear sense of whether this approach aligns with what you are looking for.
Our work begins with understanding what brought you here and what you want to change, strengthen, or clarify.
ABOUT OUR SESSIONS
Who do you work with?
I work with adults navigating anxiety, burnout, work-related stress, career transitions, relationship challenges, and grief.
Many of the people I support are managing sustained pressure, high responsibility, or periods of transition in their personal and professional lives. They are operating within environments where performance expectations and decision-making demands are high.
I provide therapy and career counselling within my scope of practice as a Registered Clinical Counsellor (RCC) and Canadian Certified Counsellor (CCC).
What can I expect during my first session?
The first session focuses on understanding what brings you to therapy or career counselling at this time. We will review relevant background, clarify current concerns, and identify initial goals for our work together. You will also have space to ask questions about the process.
If you are seeking career counselling, we will explore your work history, role patterns, strengths, and the specific challenges or decisions you are facing.
This session establishes a clear foundation before moving into ongoing work.
How many sessions will I need?
The number of sessions depends on your goals and the complexity of what you are addressing.
Some clients attend for a focused period to work through a specific issue. Others engage in longer-term work when navigating burnout, anxiety, career transitions, or sustained stress patterns.
We determine the pace and duration collaboratively and adjust as needed.
How long are sessions?
Sessions are offered in two lengths:
50 minutes for focused focused, ongoing work
80 minutes when more time is needed for complex situations or deeper exploration
What are your appointment hours?
Appointments are offered Monday through Thursday during the day and early evening. The latest session begins at 6:00 PM.
How often should I attend sessions?
Most clients begin with weekly sessions to establish momentum and continuity.
As progress develops, sessions may shift to bi-weekly or monthly, depending on needs and goals.
Do you offer in-person sessions?
No. All sessions are offered online.
What do online sessions require?
For the best experience, please have:
a stable internet connection
a private, quiet space
a laptop or tablet when possible
headphones if additional privacy is needed
What areas do you specialize in?
My areas of focus include:
burnout and work-related stress
career transitions and uncertainty
workplace challenges
anxiety and depression
life transitions
My work focuses on how personal and professional pressures interact and how these patterns affect well-being, confidence, and functioning.
For more detail on my approach, please visit the About page.
Emergency and crisis support
I do not provide emergency or crisis services.
If you are in immediate danger or need urgent support, contact 911, visit your nearest emergency department, or contact your local crisis line.
In British Columbia, the Crisis Center can be reached at 310-6789.
PRICING & BOOKING
How do I book an appointment?
To book your first session, please e-mail me directly.
Once your first appointment is scheduled, you will have access to a secure online portal where you can schedule, reschedule, or cancel future appointments.
Some clients book sessions individually, while others schedule several weeks in advance to secure a consistent time.
What are your rates?
Session fees:
$200 for a 50 minute session
$300 for an 80 minute session
Fees are reviewed periodically and may be adjusted over time. Any changes will be communicated in advance.
Payments and receipts
Payment is processed securely by credit card after each session.
A valid credit card is required on file to confirm all appointments.
Do you accept insurance?
I do not offer direct billing.
Receipts are provided for reimbursement through extended health plans that cover Registered Clinical Counsellors (RCC) or Canadian Certified Counsellors (CCC).
Coverage varies by plan, so I recommend confirming your eligibility and limits with your provider.
What is your cancellation policy?
A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.
Appointments cancelled with less than 48 hours’ notice, as well as missed appointments, are billed at the full session rate.
To cancel or reschedule, please e-mail me directly. If more than 48 hours’ is provided, you may also use the online scheduler.
What happens if I’m late to my session?
Sessions end at the scheduled time, even if you arrive late. Full session fees apply.
If you expect to be late, please contact me by phone or e-mail within the first 15 minutes of your session. I will hold your appointment time until the end of the scheduled session.
If I do not hear from you within the first 15 minutes, the session will be considered a missed appointment and billed at the full rate.
Please note that text messages are not received.
Do you offer a free consultation?
Yes. I offer a complimentary 15-minute consultation by Zoom or phone to determine whether working together is a good fit.
This is an opportunity to briefly discuss what you’re looking for support with, ask questions about my approach, and get a sense of whether we would work well together. It is not intended for in-depth discussion or therapeutic work.
If you prefer to begin by booking your first session, you can contact me at hello@connecttherapyandcareer.com.